Not only is this a high quality machine, but Claudia and her team provide top notch support and assistance before and after your purchase. Even the a.i. assistant chat bot gets the job done. The product arrived via my local UPS carrier in what can only be described as a professionally packaged and sealed box. Once opened, the stainless steel parts make it obvious that this is not a toy. The directions provided make assembly easy. I am eager to start my vacuum forming journey and am confident that this is the right tool and support to help me along the way. Thanks to the team at TechCraft Studio for all their help.