Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Below are answers to some of the most common questions about ordering from TechCraft Studio LLC. If you need additional assistance, our team is happy to help.
What payment methods are accepted?
We accept a variety of secure payment methods, including:
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Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
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Digital Wallets (Apple Pay, Google Pay)
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PayPal Express
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Other secure payment options available at checkout
All transactions are processed through secure payment gateways to protect your payment information.
What is your cancellation policy?
Orders may be cancelled for a full refund before they have shipped or entered production.
To request a cancellation, please contact us as soon as possible at:
If an order has already shipped, please refer to our Return & Refund Policy for next steps.
What should I do if my product arrives damaged?
Please inspect your shipment upon delivery.
If you notice damage to the packaging or product:
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Note the damage when signing for the delivery, or
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Write “suspect damage” on the delivery receipt if you are unable to inspect the item immediately.
If the product arrives damaged, please email photos of the damage and packaging to:
Our team will review the issue and assist with a replacement, repair, or freight claim when applicable.
How do I place an order?
You can place an order directly through our website.
Ordering Online
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Click “Add to Cart” on the product page
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Proceed to checkout
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Enter your shipping and billing information
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Complete your purchase
Can I place an order by phone?
For security and payment protection, orders must be placed directly through our website checkout.
If you need help choosing equipment or have questions before purchasing, please contact us at support@techcraftstudio.com.
How will I know when my order has shipped?
After placing your order, you will receive an order confirmation email with the details of your purchase.
Once your order ships, we will send a shipping confirmation email that includes tracking information when available.
Some equipment may ship directly from manufacturers or freight carriers, and tracking updates may vary depending on the shipping method.
Do you send an order confirmation via email?
Yes. After completing your purchase, an order confirmation email will be sent to the email address provided during checkout.
We recommend saving this email for your records.
If you do not receive a confirmation email, please check your spam folder or contact us for assistance.
Can I change my order after placing it?
Order changes may be requested before the order has shipped or entered production.
To request a change, please email:
If the change affects the product price, we will either adjust your charge or provide a custom invoice for the difference.
Once an order has shipped, modifications may no longer be possible.
Contact Us
If you have additional questions or need assistance with your order, please contact us.
TechCraft Studio LLC
1920 E Maryland Ave Unit 13
Phoenix, AZ 85016
United States
Phone: +1 480-478-2848
Email: support@techcraftstudio.com
Support Hours
Monday – Saturday
9:00 AM – 5:00 PM MST