Refunds & Returns Policy

At TechCraft Studio LLC, we want you to feel confident purchasing professional equipment from our store.

30-Day Returns

Eligible unused and uninstalled products may be returned within 30 days of delivery. Items must be in their original packaging and include all accessories, manuals, and components. Please contact us before returning an item so we can provide authorization and instructions. Some custom or made-to-order equipment may have special return restrictions, which will be communicated before purchase.

Restocking Fees and Return Shipping

Some manufacturers require restocking fees for approved change-of-mind returns. When applicable, these manufacturer-required fees may be deducted from the refund. Fees vary by manufacturer and product, and we will inform customers of the applicable fee before authorizing the return. TechCraft Studio does not add an additional restocking fee beyond the manufacturer-required amount. For approved eligible returns arranged through our authorized return process, TechCraft Studio covers return shipping costs. Manufacturer restocking fees are not charged to customers for products that arrive damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, contact us promptly at support@techcraftstudio.com. Please include your order number, a description of the issue, and photographs when available. We will coordinate a resolution, including a replacement or refund, as appropriate. Approved refunds for damaged, defective, or incorrect products include applicable original shipping charges. For freight deliveries, prompt reporting helps us coordinate carrier claims; this request does not limit rights under applicable law.

Refund Processing

Once an authorized return is received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method. The time required for funds to appear depends on your payment provider.

Manufacturer Warranties

Manufacturer warranty claims are handled according to the applicable manufacturer's terms. We can help connect you with the appropriate warranty support team. Warranty rights and remedies under applicable law remain unaffected.

Contact Us

Email: support@techcraftstudio.com
Phone: (480) 582-9005
Support Hours: Monday–Friday, 9 AM–5 PM Arizona time