Refund policy
Return & Refund Policy
At TechCraft Studio LLC, we want you to feel confident purchasing professional equipment from our store. We are committed to providing a clear, fair, and straightforward return process.
30-Day Returns
Eligible products may be returned within 30 days of delivery.
To qualify for a return, products must:
- Be unused, uninstalled, and in their original condition.
- Be returned in their original packaging.
- Include all original accessories, manuals, and components.
- Have proof of purchase or an order number.
Please contact us before returning any item so we can provide return authorization and instructions.
Certain custom, made-to-order, or specially configured products may have additional return restrictions. Any such restrictions will be communicated before purchase.
Restocking Fees & Return Shipping
Some manufacturers require restocking fees for returned products. When applicable, these fees may be deducted from the customer’s refund.
Restocking fees vary by manufacturer and product. Customers will be informed of any applicable restocking fee before an eligible return is authorized.
TechCraft Studio does not impose an additional restocking fee beyond any applicable manufacturer-required fee.
For approved eligible returns, TechCraft Studio covers return shipping costs when the return is arranged through our authorized return process.
Manufacturer restocking fees will not be charged to customers for products that arrive damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us promptly at support@techcraftstudio.com.
Include the following information when possible:
- Your order number
- A description of the issue
- Photographs of the product and packaging
We will coordinate with the manufacturer, distributor, or shipping provider to arrange an appropriate resolution.
Depending on the circumstances, customers may receive a replacement or refund.
Approved refunds for damaged, defective, or incorrect products include applicable original shipping charges.
For freight deliveries, we encourage customers to inspect their shipment upon arrival and report visible damage as soon as possible. Prompt reporting helps us coordinate freight claims and does not limit rights provided by applicable law.
Refund Processing
Once an authorized return is received and inspected, we will notify you of the refund status.
Approved refunds will be issued to the original payment method, less any applicable manufacturer-required restocking fee for eligible change-of-mind returns.
Processing times may vary depending on your bank or payment provider.
Manufacturer Warranties
Many products sold by TechCraft Studio include manufacturer warranty coverage.
Warranty periods, coverage, exclusions, and service procedures vary depending on the manufacturer and product.
Manufacturer warranty claims are handled according to the applicable manufacturer’s terms. Our team can assist with identifying the appropriate manufacturer support contact and coordinating warranty assistance when possible.
Manufacturer warranties are separate from our return and refund policy and do not limit any rights provided by applicable law.
Contact Information
TechCraft Studio LLC
Email: support@techcraftstudio.com
Phone: (480) 582-9005
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Arizona Time
Address: 1920 E Maryland Ave, Unit 13, Phoenix, AZ 85016, United States