Refund policy

Refund & Return Policy

Thank you for choosing TechCraft Studio LLC. We take pride in providing high-quality equipment and tools for fabrication, digital manufacturing, and professional applications.

If you are not satisfied with your purchase, we aim to make the return process clear and fair while respecting manufacturer policies and product handling requirements.

Return Eligibility

Returns may be accepted within 30 days of delivery for eligible items.

To qualify for a return, the product must:

  • Be unused and uninstalled

  • Be in original condition

  • Include all original packaging, accessories, and documentation

Items that have been used, assembled, modified, or installed are not eligible for return.

Equipment & Machine Orders

Many products sold by TechCraft Studio LLC are professional machines supplied by third-party manufacturers.

For equipment purchases:

  • Returns are subject to manufacturer approval

  • Restocking fees may apply

  • Custom, made-to-order, or special-order equipment cannot be returned once production or shipment has begun

How to Request a Return

  1. Contact Support

Email support@techcraftstudio.com to request a return authorization.

  1. Return Authorization

If your return is approved, you will receive a Return Authorization (RA) number and return instructions.

  1. Package the Product

Products must be returned in original packaging with all included accessories.

  1. Label the Return

Clearly mark the RA number on the outside of the package.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

  • A defective product

  • A shipping error

  • An incorrect item sent by TechCraft Studio LLC

We recommend using a trackable shipping method.

Refund Processing

Once the returned item is received and inspected, we will notify you of the refund status.

If approved, the refund will be issued to the original payment method.

Processing time may vary depending on the payment provider.

Non-Returnable Items

The following items are not eligible for return:

  • Used or installed equipment

  • Custom or made-to-order products

  • Digital products or software

  • Clearance items

  • Items returned without authorization

Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery.

Email support@techcraftstudio.com and include:

  • Order number

  • Description of the issue

  • Photos of the product and packaging

We will work with the manufacturer to resolve the issue as quickly as possible.

Exchanges

We do not offer direct exchanges. The fastest way to obtain a different item is to return the eligible product and place a new order.

Manufacturer Warranty

Many products sold by TechCraft Studio LLC are covered by the manufacturer’s warranty. Warranty service and technical support may be provided directly by the manufacturer depending on the product.

Contact Information

TechCraft Studio LLC
1920 E Maryland Ave Unit 13
Phoenix, AZ 85016
United States

Phone: +1 480-478-2848
Email: support@techcraftstudio.com

Support Hours
Monday – Saturday
9:00 AM – 5:00 PM MST